Shipping Policy

Q: Does the item come with free shipping?
A: Free shipping service is provided by LEDSIX. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

Q: How to check the status of my package?
A: Get your tracking number from order detail or your email send from LEDSIX.

Q: How long does delivery usually take?
A: The product will ship 24 hours after purchase, and delivery will take around 2-15 business days.

Q: Can you provide a signed receipt certificate?
A: Unfortunately, due to the epidemic, we are unable to provide a signed receipt certificate at this time, but we will resume this service once the epidemic has improved. We apologize for any inconvenience this may cause. 

Q: What countries do you ship to?
A: Global.

Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 

Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is on route.

Q: What do I need to do when I received a product that’s different from what I ordered?
A: Please contact customer support at